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Frequently Asked Questions

Is there any restriction on the number of products added by the vendors?

No, there is no such restriction. The vendor can add an unlimited number of products using any of the 3 plans of the multivendor app.

Will the vendors be able to add more than one product at a time?

Yes, the vendor can easily add many products from the CSV upload button on the product page on the dashboard. But it depends on the configuration set by the merchant. The “add CSV product” button will only be visible to the vendor if the merchant has allowed it from the backend.

How can the vendor keep a track of the payment to be received from the merchant?

The vendor can view the details of the payment from the “payment receive” tab under the dashboard.

Can the merchant transfer vendors share from the order directly to the vendor account, through the app?

By default, all the order amount goes to the merchant account. If the merchant wishes to transfer the vendor share through the app, then it can be done through PayPal payment method. Both the merchant and the vendor must have a business PayPal account.

From Backend Dashboard > Manage Seller Payment, here all the payment details are available

Refunding and cancelling orders

Depending on your return policy, you might need to refund or cancel orders. By refunding orders in a prompt and professional way, you show your commitment to customer service and might encourage the customer to order again in the future.

You can refund an entire order or part of an order. In some circumstances, you can cancel an order and issue a refund.

Note
A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

If you are using localfreshfoods.org Payments and you issue a refund, then the amount is deducted from your next available payout.

If you’re using localfreshfoods.org payments and your payout doesn’t have enough funds for a return, then there are different outcomes depending on where you are located. For stores located in:

United Kingdom, the remainder of the refund is deducted from the next payout until the refunded amount is covered.

United Kingdom, the balance is debited from your bank account on the day of the payout.

A refund takes up to 10 business days to be credited back to your customer.

If a negative balance payout fails, then the payout will try again in 3 business days. For more information about issuing refunds with Shopify Payments, see the Shopify Payments FAQ.

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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